Our RMA department provides premium parts, prompt service, and speedy delivery to most North American destinations. Choose Standard service with 5-day turnaround or Advanced Exchange Program. Our team of parts specialists will make a quote within 2 business days.
STANDARD
Upon receipt, Papertech will inspect the part, complete the diagnosis and internal repair process within 5 business days (longer turnaround time would be needed for parts to be returned to manufacturers for repair). If the repair is not under warranty, a purchase order will be required.
ADVANCED EXCHANGE PROGRAM
If an essential part should fail, it may qualify for Papertech’s Advanced Exchange Program. A purchase order is required at first contact, and a replacement will be shipped within 3 business days. The faulty part must be returned within 30 days. After inspection, if it’s not under warranty, the customer will be notified of any applicable charges.
SHIPPING ADDRESS FOR PARTS
NORTH AMERICA, SOUTH AMERICA and ASIA PACIFIC
Papertech Inc.
219 East 1st Street, North Vancouver, BC, Canada V7L 1B4
EUROPE, MIDDLE EAST and AFRICA
IBS Papertech GmbH
attn.: Auer Tobias
Hauptstraße 22
8833 Teufenbach-Katsch
Österreich
Please ensure all parts are securely packed to avoid non-warranty-related damage.
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